December 2022 - Cegura Technologies

31 Dec 22

How to Detect, Prevent, and Remain Safe from Impersonation Attacks

An impersonation attack is a type of targeted phishing attack in which a malicious actor poses as someone else or other entities in order to steal sensitive data from unsuspecting employees via social engineering techniques. Hackers try to dupe victims into transferring money, disclosing sensitive information, or providing business login credentials in order to launch […]

30 Dec 22

Top 4 Customer Retention Metrics

It’s like working with a leaky bucket when a product has poor customer retention. Sustainable growth and revenue become much more difficult to achieve if existing customers do not return to your product. Here are four key customer retention metrics that you’ll want to see trending upward in your product analytics. Rate of customer retention […]

28 Dec 22

Why A Business Needs To Outsource Its Customer Services?

What if customer service isn’t one of your primary responsibilities? Certainly, you may lack the expertise, resources, and finances to provide excellent customer service. Outsourcing customer service is a great way for a growing number of businesses to cut operational costs. Advantages of Customer Service Outsourcing #1: Save money and resources Many business owners likely […]

26 Dec 22

Why Is It Crucial To Measure Customer Service KPIs And Metrics?

Customer support metrics and KPIs are useful because they reveal how businesses interact with their customers behind the scenes. You may believe that the service being provided is the best of the best, but your customers may have a different opinion. 70% of customers prefer companies that provide excellent customer service.” When you implement customer […]

23 Dec 22

What Are The Different Categories Of Cybersecurity?

Businesses require cybersecurity to protect themselves from hordes of opportunistic hackers and thieves looking to steal data, sabotage systems, and extort money. If they successfully breach an enterprise system, the payoff can be substantial. Various Types of Cybersecurity 1. Network Security The use of devices, processes, and technologies to secure corporate networks is known as […]

21 Dec 22

What is Omnichannel Customer Service? Why it matters?

With the advancement of Artificial Intelligence (AI) and Machine Learning bots, customer communication has evolved. To provide a great support experience, there has been a shift from traditional channels to an omnichannel customer service strategy. What is the definition of Omnichannel Customer Service? Omni-channel customer service is a synchronized operating model in which all communication […]

19 Dec 22

What is the significance of experience data in improving customer service?

Providing excellent customer service is more important than ever today. Customers will do much more than just stay if they are treated well. Those who feel appreciated will pay more for the chance to do business with you. How to Use Experience Data to Improve Customer Service 1. Keep track of relevant metrics and compare […]

12 Dec 22

Protect your organization from cyber attacks

Since cybersecurity has been making headlines in the media, online, on social media, in IT forums, and elsewhere, you’ve probably heard of it. Here are some arguments in favor of the necessity of data and cyber security: 1. Various Forms Of Cyberattacks Everyone is susceptible to cyberattacks at any time. These kinds of attacks include […]

10 Dec 22

Prevent your confidential data from being leaked

Preventing situations that might result in data breaches is the key to reversing the alarming upward trend in data breaches. It is necessary to locate and fix data leaks in advance of cybercriminals becoming aware of them. Top 3 3ways to keep your data safe 1. Choose important information Businesses must first and foremost learn […]

09 Dec 22

Three Ways Technology Will Impact Customer Experience

In the past ten years, customer relationship management has benefited greatly from technological development. has significantly altered consumer behavior by offering a wide range of devices, communication channels, and platforms to consumers. Let’s concentrate only on the components that will help companies deliver a consistent customer experience across channels and, as a result, foster innovation […]

Month: December 2022