March 2022 - Cegura Technologies

31 Mar 22

5 Steps To Providing Good Customer Service!

Working to improve your customer service has always been important, but it is even more so in today’s highly competitive business environment. Five steps to providing excellent customer service Step 1: Get to Know Your Customer You may know your customer’s name, location, company size, and so on, but to truly know your customer, you […]

31 Mar 22

5 Ways to Use Cutting-Edge Technology to Create a Collaborative and Profitable Workplace

What business doesn’t want to foster a highly collaborative and prosperous work environment? Everyone wants to do it, but not everyone is successful. Today, we’ll look at five ways to foster a collaborative and prosperous work environment. Let’s take a closer look. 1. Make use of an Omnichannel Platform Omnichannel platforms and approaches have grown […]

28 Mar 22

Safeguard Your Business With Cybersecurity

Given the ever-changing online era we live in, cybersecurity is a growing industry. With sensitive personal and business information being stored on mobile phones, apps, and the internet, it is more important than ever to protect yourself and your company from cyberattacks. This blog will explain why you should invest in cybersecurity for 2022. About […]

25 Mar 22

How to Use Technology to Enhance Omni-Channel Communication

Omni-channel communication connects a brand’s message with a potential customer across all customer touchpoints, resulting in a consistent experience every time. A positive customer experience enables brands to provide a more personalized experience, which strengthens customer relationships and, as a result, customer loyalty. AI’s Role in Omni-Channel Communication Artificial intelligence can significantly improve your omnichannel […]

23 Mar 22

4 Digital Experiences You Should Adopt Today To Convert More Prospects Into Loyal Customers

It’s 2022, and everything is digital. Because of the coronavirus pandemic, businesses were forced to go digital as soon as possible in order to keep their operations running. Employees needed to work from home, and customers needed to have the same great experience regardless of what was going on in the world. 2022 Digital Trends […]

20 Mar 22

Tips for Improving the Overall Customer Experience

In business, attitude can be more important than service or product. Approaching conversations with the appropriate perspective for the situation can drastically alter the expectations of all parties involved. By providing a positive outlook on a situation, one person can boost the morale of a room, transforming doubt into hope. When it comes to customer […]

18 Mar 22

Enhancing the Customer and Employee Experience in 2022

It’s been a tumultuous year, with the ongoing COVID-19 pandemic, supply chain disruptions, and the Great Resignation. The old business models are no longer viable, and customers and employees are demanding more. If you haven’t been paying attention to customer experience (CX) and employee experience (EX) in terms of service, you should start now because […]

17 Mar 22

Artificial Intelligence’s Role in Customer Experience

Artificial intelligence (AI) is increasingly becoming a part of the customer experience, from touchscreen checkouts to customer service chatbots. Nearly two-thirds of businesses are now implementing AI in their business processes, with AI expected to power 95 percent of customer interactions by 2025. Despite the widespread belief that “robots are taking over,” astute brands understand […]

16 Mar 22

How does Customer experience monitoring help?

15 Mar 22

How to Improve Your Business’ Cloud Security

Cloud security threats to your business are becoming more complex, sophisticated, and difficult to detect on a daily basis. With 77 percent of cyber-attacks in 2017 involving the use of file-less malware and exploits to compromise data and/or infrastructure, it’s more important than ever to ensure the security of your company’s cloud applications. Here are […]

Month: March 2022