Best Business Process Outsourcing (BPO) Service provider Cegura
Cegura TechnologiesCegura TechnologiesCegura Technologies
+44 2036306666
sales@cegura.com
Kolkata, India

Year: 2022

Impersonation Attacks

How to Detect, Prevent, and Remain Safe from Impersonation Attacks

An impersonation attack is a type of targeted phishing attack in which a malicious actor poses as someone else or other entities in order to steal sensitive data from unsuspecting employees via social engineering techniques. Hackers try to dupe victims into transferring money, disclosing sensitive information, or providing business login credentials in order to launch […]
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Top 4 Customer Retention Metrics

Top 4 Customer Retention Metrics

It’s like working with a leaky bucket when a product has poor customer retention. Sustainable growth and revenue become much more difficult to achieve if existing customers do not return to your product. Here are four key customer retention metrics that you’ll want to see trending upward in your product analytics. Rate of customer retention […]
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Customer Support BPO

Why A Business Needs To Outsource Its Customer Services?

What if customer service isn’t one of your primary responsibilities? Certainly, you may lack the expertise, resources, and finances to provide excellent customer service. Outsourcing customer service is a great way for a growing number of businesses to cut operational costs. Advantages of Customer Service Outsourcing #1: Save money and resources Many business owners likely […]
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Customer support metrics and KPIs are useful because they reveal how businesses interact with their customers behind the scenes. You may believe that the service being provided is the best of the best, but your customers may have a different opinion. 70% of customers prefer companies that provide excellent customer service." When you implement customer service metrics and key performance indicators (KPIs), you have concrete data analytics to make better decisions and close gaps in the three key areas listed below. Team performance should be measured. Customer service metrics and KPIs assess how well your team handles service requests. It provides you with accurate information about your team's weak points and then develops improvement plans and schedules training sessions to help you meet customer service benchmarks. Improve customer satisfaction Customer satisfaction, as one of the critical customer support metrics, determines how satisfied your customers are with your service. The greater the satisfaction score, the greater the customer lifetime value (CLTV). Boost customer retention Measuring customer service provides information on customer satisfaction levels. Making an effort to align your products and services with your customers keeps them happy, and they will not only choose to stay with your company but will also become brand advocates. Measuring customer support metrics and KPIs is critical for providing an excellent experience. Customer service is more about the customers than it is about the numbers. With internal customer service, you can transform your company into a support powerhouse while increasing employee engagement. With Cegura Technologies, you can redefine your customer service.

Why Is It Crucial To Measure Customer Service KPIs And Metrics?

Customer support metrics and KPIs are useful because they reveal how businesses interact with their customers behind the scenes. You may believe that the service being provided is the best of the best, but your customers may have a different opinion. 70% of customers prefer companies that provide excellent customer service.” When you implement customer […]
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customer service

What Are The Different Categories Of Cybersecurity?

Businesses require cybersecurity to protect themselves from hordes of opportunistic hackers and thieves looking to steal data, sabotage systems, and extort money. If they successfully breach an enterprise system, the payoff can be substantial. Various Types of Cybersecurity 1. Network Security The use of devices, processes, and technologies to secure corporate networks is known as […]
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Omnichannel customer service

What is Omnichannel Customer Service? Why it matters?

With the advancement of Artificial Intelligence (AI) and Machine Learning bots, customer communication has evolved. To provide a great support experience, there has been a shift from traditional channels to an omnichannel customer service strategy. What is the definition of Omnichannel Customer Service? Omni-channel customer service is a synchronized operating model in which all communication […]
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Protect your organization from cyber attacks

Protect your organization from cyber attacks

Since cybersecurity has been making headlines in the media, online, on social media, in IT forums, and elsewhere, you’ve probably heard of it.  Here are some arguments in favor of the necessity of data and cyber security:  1. Various Forms Of Cyberattacks  Everyone is susceptible to cyberattacks at any time. These kinds of attacks include […]
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cybercriminals

Prevent your confidential data from being leaked

Preventing situations that might result in data breaches is the key to reversing the alarming upward trend in data breaches. It is necessary to locate and fix data leaks in advance of cybercriminals becoming aware of them. Top 3 3ways to keep your data safe 1. Choose important information  Businesses must first and foremost learn […]
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customer experience

Three Ways Technology Will Impact Customer Experience

In the past ten years, customer relationship management has benefited greatly from technological development. has significantly altered consumer behavior by offering a wide range of devices, communication channels, and platforms to consumers. Let’s concentrate only on the components that will help companies deliver a consistent customer experience across channels and, as a result, foster innovation […]
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Cegura Technologies is a leading Business Process Outsourcing (BPO) Service provider.

Other Facilities

India - Webel IT Park Phase 3, Room No G-5, Khaprail More, Matigara Siliguri, West Bengal, India 734010

Philippines - Unit 2901, Globe Tower, Mandulyong City, 1901, Metro Manila

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