It’s been a long time since we’ve all worked from home. And it appears that working from home is becoming a more permanent option for a few businesses. With a newer variant of Coronavirus wreaking havoc on our daily lives, it’s safe to say that working from home has become the norm.
There has been an increase in customer support-related conversations during the pandemic. As contact centers struggled to meet this surge in support volume, it was a critical time. While some companies were making the switch from on-premise to cloud solutions, others were having trouble adjusting to this new module.
How to Succeed in a Work-From-Home Model?
1. Video Chat for Personalized Communication
The lack of personalized interaction was one of the biggest concerns about the work-from-home model. People were afraid of feeling isolated and distant as a result of limited contact. Interacting with your employees, or customers for that matter should be simple with video chat solutions.
2. Recognize Employee Efforts
Managers usually check on their employees’ progress at the end of the day. When you work from home, however, it can be difficult. You run the risk of lowering employee morale by ignoring the efforts of some agents who go above and beyond.
3. Make Communication Effortless Across Departments
All teams must be able to communicate easily with one another. It is easier for a small group of employees to communicate, but it is difficult to maintain smooth communication across departments.
4. Team Building Activity
Agents who work from home are constantly taking calls and conversing with strangers. Their jobs can become tedious over time if they don’t have any in-office interaction. A good manager will keep the agents engaged by incorporating team-building activities or gamification.
Conclusion
Contact Cegura Technologies if you’re looking for the right technology to help you create the solutions you need to ensure a successful work-from-home culture faster.
