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4 Reasons Why Corporations Should Care About Employee Loyalty

October 1, 2021
Cegura
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One of the most common misconceptions about company loyalty and employee retention is that an employee is loyal because he or she has been with the company for a long time and thus promotes the employee brand. This is the first blunder made by most businesses and business professionals. Why Should Corporations Care About Employee […]

24 Sep 21

Defining Employee Satisfaction and Why it Matters

Employee satisfaction and workforce productivity have a strong relationship. When your employees are happy and engaged at work, they are more likely to be motivated to work hard and produce high-quality results. Dissatisfied employees, on the other hand, tend to do the bare minimum, and highly dissatisfied employees may eventually quit on bad terms. To […]

10 Sep 21

Know the Ways AI can Improve Employee Satisfaction

Employee satisfaction is as important to an organization as a paycheck is to an employee; however, their mere necessity does not make them easy by default. Today, we see two distinct trends across organizations: first, organizations are in the midst of an artificial intelligence (AI) arms race, looking for ways to meaningfully leverage the technology; […]

08 Sep 21

How a Positive Customer Experience Can Increase Your Revenue

Creating a great customer experience for your company necessitates more than just providing excellent customer service. You must get to know your customers and invest in long-term relationships in order to provide personalized experiences throughout the customer journey — from start to finish. How a Customer Experience Strategy Aids Growth Putting the customer first can […]

31 Aug 21

Customer Management in a Post-Pandemic World: 4 Ways of Adapting to the Change

There are numerous reasons for businesses to be upbeat this year. The recent ‘new-normal phase has now become fairly normal to us. Furthermore, economists predict that a strong economic recovery is just around the corner. However, pre-pandemic normalcy has yet to arrive. Customers’ preferences and behaviors have shifted significantly in the last year, and businesses […]

30 Aug 21

Know the Ways AI can Improve Employee Satisfaction

20 Aug 21

Why does customer experience matter?

Customers remember their interactions with your company based on their customer experience. A positive consumer experience increases revenue and loyalty. The customer has higher expectations, and their voice is also important. A Marketers’ primary focus is on building a strong online reputation and investing in customer experience. We have prepared a list of reasons why […]

27 Jul 21

Combining AI with Humans for customer service

The current pandemic has speeded up the need for digital transformation in a variety of industries. Across industries, business leaders are using AI and automation to transform customer service and bridge the gap between customer expectations and service delivery. However, the importance of the human element in customer service cannot be overstated. To make a […]

bpo

4 Reasons Why Corporations Should Care About Employee Loyalty

Defining Employee Satisfaction and Why it Matters

Know the Ways AI can Improve Employee Satisfaction

How a Positive Customer Experience Can Increase Your Revenue

Customer Management in a Post-Pandemic World: 4 Ways of Adapting to the Change

Know the Ways AI can Improve Employee Satisfaction

Why does customer experience matter?

Combining AI with Humans for customer service

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