admin, Author at Cegura Technologies

25 Apr 22

How To Achieve Effective And Quick Digital Transformation

Companies have struggled to align customer expectations with CX delivery across the business in the channels that customers prefer. Multichannel, omnichannel, single-channel – companies have struggled to align customer expectations with CX delivery across the business in the channels that customers prefer. It’s a problem that’s been plaguing the customer experience industry for years. So […]

22 Apr 22

Top Customer Experience Trends Shaping Customer Service

The race to provide exceptional customer experiences is as fierce as it has always been. Customers are pressuring brands to provide value and convenience that is tailored to their specific requirements. Meanwhile, CX technology trends are becoming more prevalent. Omnichannel services are becoming more customizable, smart speakers are becoming more popular, and self-service is being […]

19 Apr 22

For Actionable Customer Intelligence, Try Small Data

More data isn’t always better when it comes to analytics. Respondents say they frequently face data paralysis and make decisions based on assumptions rather than truly listening to the voice of the customer. While there is no simple solution, some believe that making big data smaller is a good place to start. When it comes […]

18 Apr 22

Reimagining the Customer Experience in 2022: Why the Winners Will Take All

If there is one lesson that successful businesses are learning as they enter the new decade, it is that customer experience must remain a top priority in order to stay competitive. Consumers today expect a seamless blend of efficiency, convenience, and personalization in every interaction with your product or service. This means that your customers’ […]

15 Apr 22

Put the Customer Back in Customer Loyalty

According to experts, you don’t need your customers to be loyal—you do. Although such advice may seem self-evident, research suggests that loyalty programs are overlooking this fundamental principle when it comes to motivating customer loyalty. The state of loyalty at the moment Customer loyalty programs appear to be successful at first glance. Customers who sign […]

14 Apr 22

Will the Right CX Transformation Please Stand Up?

It’s impossible not to notice how many companies claim to be leaders in customer experience (CX). Through their data and digital prowess, a performance marketing firm claims CX supremacy. Customer experience is measured and improved by a provider of enterprise feedback management software. Leaders recognize that in order to drive revenue and loyalty, they must […]

13 Apr 22

Evolving Customer Care for the Millennial Generation

In today’s market, millennials are a force to be reckoned with. They are bringing innovation and change into the workplace and consumer space, fueled by a sense of purpose, connectivity, and drive. As a result, it is critical that the customer service industry stay in touch with them or risk becoming obsolete. Trends and advancements […]

12 Apr 22

Find the ROI in CX

Companies are adopting digital initiatives and making changes to existing business models, processes, and systems to become customer-centric organizations in the era of the customer. The Conundrum Of CX Marketers have long been under similar pressures to quantify and justify any investment. The breadth of engagement across multiple channels over the customer life cycle complicates […]

11 Apr 22

Best Practices for Employee Engagement in Hypergrowth and Beyond

When leaders describe their vision for disrupting an industry, it frequently revolves around what that means for customers. It’s all about surprising and delighting them while also making the process faster and more convenient. But where does the employee fit into this picture? Employee Engagement Best Practices Here are five employee engagement best practices for […]

08 Apr 22

Does your CX Strategy include Employee Performance?

Investing in the customer experience while ignoring one’s employees is akin to building a beautiful house with no plumbing, heating, or electricity on the inside. Sure, the house is beautiful and might appeal to a buyer, but can it sustain occupants in the long run? Delivering an exceptional customer experience necessitates providing the appropriate support […]

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