Best Business Process Outsourcing (BPO) Service provider Cegura
Cegura TechnologiesCegura TechnologiesCegura Technologies
+44 2036306666
sales@cegura.com
Kolkata, India

Year: 2021

remote IT support

3 Ways Businesses Can Use Technology to Support Remote Teams

Working remotely has numerous advantages for both businesses and employees. A smaller office footprint reduces operational overhead. Talent can be used all over the world. Travel expenses for business trips and employee commutes are reduced or eliminated. Furthermore, both managers and employees report that telecommuting boosts productivity. Remote teams can also benefit from new and […]
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best customer service.

Five Traits of Great Customer Service

Great service boils down to a few key characteristics that can be cultivated anywhere. If you serve customers, no matter what type of organization you are or what service you provide, focus on these five basic traits of great customer service and you will be on the right track. 1. Great Customer Service Is Passion […]
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Cegura Technologies

Four Data Security Mistakes That Can Destroy Your Business

In the age of data breaches, cybersecurity can become overwhelming for business owners. When you combine it with sales and a plethora of other aspects of your business, the knot becomes increasingly tangled. What’s the issue? Business threats are not always clearly defined. They can take many forms, including vandalism, break-ins, employee theft, and data […]
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customer experiences

The Four New Building Blocks Of Customer Experience Success

Successful brands have one thing in common: they consistently outperform their customers’ expectations. Most businesses are aware of this. They have people working on improving the customer experience (CX). They are receiving CX data. And it’s now a digital-first world for almost every brand. Brands can’t win in the customer experience unless they adapt to […]
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Customer Satisfaction

Achieve Customer Satisfaction With Five Amazing Live Chat Features

In today’s customer-centric world, providing excellent customer service has become the most important aspect of any business. Customers’ expectations are rising, and it is critical to meet those expectations and provide excellent customer service in this competitive world. Customers who do not feel valued or satisfied can easily switch to a competitor. The following are […]
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Data Security Management

5 Data Security Management Fundamentals

Data is a living, dynamic part of any organization. Companies can use it to predict customer behavior, better prepare for and meet industry trends, and increase overall revenue. However, those advantages come with the risk of a data breach. 5 Data Identification and Protection Fundamentals #1: Visibility Data should be accessible to those who require […]
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Healthy Environment That Motivates Employees

Creating a Healthy Environment That Motivates Employees

For good reason, workplace culture continues to be a major source of concern for businesses across all industries. A company’s personality and character are both lacking without a culture. The number of beliefs, values, interactions, attitudes, and behaviors that make up your company’s culture determines employee motivation. It goes without saying that a positive work […]
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Monitor Customer Experience

Monitor Customer Experience With Your Agents

Call data mining, also known anecdotally as capturing the ‘voice’ of the customer, can benefit many aspects of a business. However, without the appropriate technology, it is impossible or impractical for a company to capture customer interactions in a meaningful and efficient manner. Here’s a quick rundown of five common challenges, along with how the […]
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Cegura Technologies is a leading Business Process Outsourcing (BPO) Service provider.

Other Facilities

India - Webel IT Park Phase 3, Room No G-5, Khaprail More, Matigara Siliguri, West Bengal, India 734010

Philippines - Unit 2901, Globe Tower, Mandulyong City, 1901, Metro Manila

United Kingdom Satellite Office - 20-22 Wenlock Road, London, N1 7GU

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